COVID-19: Our Statement to Customers, Partners and Employees

With the rapid spread and the unpresenteded times of the new Coronavirus (COVID-19), our number one priority is the health and safety of our employees, partners and customers. Our facilities are 100 percent operational and we have long prepared for the possibility of a pandemic within our overall business continuity plan to ensure we can maintain this service level, while ensuring the health and safety of all that interact with our operations.

We are closely monitoring the spread of COVID-19 and are following the recommendations of global and local public health authorities in all regions in which we operate. We will continue to provide updates as the situation develops.

Our safety precautions, we are implementing to protect employees, customers and partners and ensure business continuity can be found below.

Customer, partner and employee health and safety:

  • We are significantly boosting safety protocols across our operations globally, including implementing critical sanitary measures and additional specialized training to prepare for a possible pandemic.

 

  • We are increasing the communications with our customers, partners and employees to ensure they only enter our operations if they have not traveled to impacted areas, as defined by the Centers for Disease Control and World Health Organization, within the past 14 days and are symptom-free.

 

  • We are deferring all non-essential travel, transitioning to a minimum critical onsite staff level in our operations globally and providing other employees with the option of working from home to maintain service continuity.

 

  • We are leveraging our operations management capabilities to extend remote monitoring and management capabilities to enable our customers, partners and team members to work remotely in a fully productive way.

 

Business continuity:

  • All of our operations are equipped with the supplies to ensure they remain fully operational if remote operation becomes necessary.

 

  • We regularly engage our critical suppliers to confirm their Pandemic Response plans and have reviewed their capacity to provide service continuity. Customers may contact our Customer Support desk, or e-mail customersupportdesk@helixdiagroup.com with any questions or for more information.